Policies
Shipping
Orders are processed in the order we receive them. ALL orders are handmade in our Colorado Shop.
Please allow 7-10 days for us to handmake your order. Larger orders may take longer (we will communicate thru email regarding this). We strive to get orders out sooner than 7-10 days. You will receive an email once your order has shipped.
Business Hours
Monday – Thursday
9am – 4pm MST
Shipping Rates
We use USPS standard shipping.
$0.00-$24.95 = $5.00
$24.95-$49.95=$9.00
$49.95-$74.95=$13.00
$74.95-$99.95=$17.00
OVER $99.95 =FREE
Returns, Refunds & Exchanges
It is important to us that you are 100% satisfied with your purchase. If for any reason you are not, please email us at tornandtattered@tds.net and we will refund you for the item or exchange your item for another.
When we receive a valid claim for a product Purchased from us that is defective, not what you ordered or a wrong size we will replace the product. If the product is defective, we ask that you send us a photo indicating the damages so we may address it. Returns and exchanges are accepted within 30 days of purchase. All items should be returned in original packaging, items should be unwashed and unworn. We will pay for shipment of replaced product to customer and customer will be responsible for return shipment of product(s) to us.
Once we receive your item, we will process your exchange or refund.
Refunds will be credited back to the credit card or PayPal account that was used when you placed your order.
**Please Note that all items listed as being “Discontinued” are NOT eligible for exchange or refund, they are considered a FINAL SALE.
Cancellations- please contact us via email no later than 24 hours after you have ordered if you wish to
cancel your order.
Return and exchanges email: tornandtattered@tds.net